Refund Policy

1. Cancellation Policy

a. Guest Cancellations:

  • Guests may cancel their reservation according to the cancellation policy specified during the booking process.
  • Refunds, if applicable, will be processed based on the terms of the selected cancellation option.

b. Pikeepi Cancellations:

  • In the event that Pikeepi needs to cancel a booking, guests will receive a full refund, and Pikeepi will make reasonable efforts to provide alternative accommodations.

2. Refund Eligibility

a. Valid Refund Requests:

  • Refunds are only applicable in cases where the guest complies with the cancellation policy and fulfills any additional requirements outlined in the policy.

b. Exceptional Circumstances:

  • Pikeepi may consider refunds on a case-by-case basis for exceptional circumstances, such as property unavailability due to unforeseen events or other compelling reasons.

3. Refund Process

a. Initiating Refunds:

  • Refunds will be initiated using the original method of payment.
  • Processing times may vary based on the payment method and financial institutions involved.

b. Partial Refunds:

  • In cases where only a portion of the stay is canceled, a partial refund may be issued based on the cancellation policy.

4. Non-Refundable Fees

a. Service Fees:

  • Pikeepi may charge non-refundable service fees that are separate from the accommodation cost. These fees will not be refunded in the event of a cancellation.

b. Taxes:

  • Any taxes collected will not be refunded as they are remitted to the appropriate tax authorities.

5. Changes to Reservations

a. Modifications:

  • Changes to reservations may be subject to modification fees or adjustments in the total cost. Any additional charges or refunds will be communicated to the user.

6. Contacting Pikeepi for Refunds

a. Refund Inquiries:

  • Users with refund inquiries should contact Pikeepi’s customer support through the provided channels on the website.

7. Governing Law

This refund policy is governed by the laws of [Your Jurisdiction]. Any disputes arising from the refund policy shall be resolved in the appropriate courts of [Your Jurisdiction].

8. Changes to Refund Policy

Pikeepi reserves the right to modify this refund policy at any time. Users will be notified of significant changes, and continued use of the Website after such changes constitutes acceptance.

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